Terms & Conditions

Reservation Confirmation
– Room will be booked tentatively for 24 hours.

– In case of proceeding with payment – booking will be guaranteed

– Else, the reservation will be released. In this case, a new booking will be needed and will be subject to the hotel’s availability
Rate Plan
– Bed and breakfast rate unless additional meals are requested in the additional services section.
Children’s Policy
– Children under 12 years (04-11.99) are accommodated free of charge if sharing parents’ room with a maximum of 02 Children.

– Children under 12 years (04-11.99) receive a 50% discount on meal rates if sharing their parents’ room.
Payment Method
– You may use the website to book your room directly using a credit/debit card.

– Payments will be made in the local Egyptian pound equivalent of the displayed foreign currency.

-Please follow the bank transfer details listed in our booking pending email or follow our payment links for payment via credit/debit card. Contact us for alternative methods of payment.
Cancellation Policy
– Room(s) booked are canceled within 1 hour, if not paid to guarantee space.

– Cancellation prior to 03 days before the arrival date will be at no charge, and subject to written cancellation and confirmation of the hotel.

– No refunds will be issued for non-refundable rate plans.

03 days of cancellation will result in a one-night cancelation fee at the confirmed room rates based on bed and breakfast.

– Credit/Debit card refunds are issued at cancelation but can take up to 30 days to reflect in the sender’s bank account balance.

– No show will attract full payment of the stay as per the rate paid for the whole stay.

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