| Reservation Confirmation | – Room will be booked tentatively for 24 hours. – In case of proceeding with payment – booking will be guaranteed – Else, the reservation will be released. In this case, a new booking will be needed and will be subject to the hotel’s availability |
| Rate Plan | – Bed and breakfast rate unless additional meals are requested in the additional services section. |
| Children’s Policy | – Children under 12 years (04-11.99) are accommodated free of charge if sharing parents’ room with a maximum of 02 Children. – Children under 12 years (04-11.99) receive a 50% discount on meal rates if sharing their parents’ room. |
| Payment Method | – You may use the website to book your room directly using a credit/debit card. – Payments will be made in the local Egyptian pound equivalent of the displayed foreign currency. -Please follow the bank transfer details listed in our booking pending email or follow our payment links for payment via credit/debit card. Contact us for alternative methods of payment. |
| Cancellation Policy | – Room(s) booked are canceled within 1 hour, if not paid to guarantee space. – Cancellation prior to 03 days before the arrival date will be at no charge, and subject to written cancellation and confirmation of the hotel. – No refunds will be issued for non-refundable rate plans. – 03 days of cancellation will result in a one-night cancelation fee at the confirmed room rates based on bed and breakfast. – Credit/Debit card refunds are issued at cancelation but can take up to 30 days to reflect in the sender’s bank account balance. – No show will attract full payment of the stay as per the rate paid for the whole stay. |